Frequently Asked Questions

The government’s Do Not Call List solves only a fraction of the problem.Even being on the list is not enough. It is incomplete by design, with generous exemptions for companies, charities, fundraisers, and organizations that rely on being a past customer, or other grey-area technicalities to keep calling.Don’t Call Me is a consumer protection service built to cover those gaps.

Canada has an opt-out system, unlike many European countries where the default is opt-in. That means in Canada, companies and organizations can call until you tell them to stop. The federal Do Not Call List helps block typical cold calls from law-abiding companies, but it was designed with major gaps for large corporations, charities, survey callers, political parties and candidates. As a result, many callers have adapted to and thrive in the current system, and unwanted calls continue. As of 2025, only 18% of Canadians are on the federal list (Narrative Research, 2025). That is not surprising: the list does not solve the problem Canadians wanted addressed when it was created in the first place. Canadian law gives people broad rights to opt out of many exempt calls, but those rights must be exercised one company or organization at a time. In practice, that is impossible for most people. That is where Don’t Call Me comes in.

Don’t Call Me is a Canadian consumer protection service that acts on your behalf to stop persistent solicitation calls wherever your rights apply.We leverage your full rights under Canadian telecommunications laws to tell companies, charities, fundraising campaigns, and other recurring callers to stop solicitation calls to your number.

No. Don’t Call Me is an independent Canadian company providing consumer protection services. We are not the federal government, the CRTC, a phone carrier, a law firm, or a regulator.

No. Call-blocking apps try to filter calls after they are already being made. Don’t Call Me works differently. We act at the source by using your rights under Canadian telecommunications laws to tell companies and organizations to stop solicitation calls to your number.